General Terms
1. BranBloc ONLY starts work on a project upon receipt of a down payment. Unless otherwise specified in writing, the client will always pay the remaining balance before going live.
All our projects are ONLY made live upon clearance of all outstanding balances. If applicable, hosting and domain name registration fees must be paid yearly or monthly.
2. The client has the option to put the project on hold (for whatever reasons e.g. funds, APIs, etc.). However, the client must pay all outstanding balance payments. The maximum time to hold a project is 6 months. BranBloc doesn’t take any responsibility for technology change relevant to the client’s project during the period when the project is being held. The client will have to cover the relevant changes in technology (if any) at the time of work resumption on the project.
2. Additional services come at additional fees, on a fee-for-service basis, or on an hourly or task rate. If clients require additional services, the correspondent fee is added to their invoice and is charged accordingly.
3. Delays in project completion may occur when:
- There is a delay in any payments
- The client requests further changes in the design, structure, or content of the project
- The client purchases an additional service related to the project
- There is a delay in the receipt of any materials from the client
- Time frame estimates are approximate only and are subject to change at any time at BranBloc’s discretion. At any time, and at its whole discretion, BranBloc may decide to put a project on hold.
4. Even though we work for our client’s satisfaction, none of our services are 100% satisfaction guaranteed due to the nature of our work. BranBloc will under no circumstances be held responsible to satisfy unreasonable expectations or requests. It is at BranBloc‘s discretion to decide whether or not a request or an expectation is reasonable or lies within the scope of the offer of services to its client.
As an example, if the client purchases a website development service, but in order to complete that service, BranBloc judges that the client needs to purchase a copywriting service or provide images, then it is no longer BranBloc’s responsibility or commitment to satisfy the client or provide such additional service unless purchased. In other words, BranBloc aims for satisfaction within the framework of its original agreement with the client.
5. Unless clearly specified otherwise, all project statuses are set as “completed” after a 3-month period has passed (calculated from the first payment date). This means no more work will be done on that project and no service will be provided. This doesn’t apply to host and domain name registration services, which are provided independently of the project status, and only according to the client’s payments.
6. If the client is not satisfied with BranBloc’s Services, the client can ask for revisions twice. Any funds paid to BranBloc will be non-refundable.
7. Automatic Renewal: All monthly and yearly services including Hosting, Domains, Digital Marketing Automation, Social Media Services, Monthly Blogging Packages, and other Subscription Services will be automatically renewed on behalf of the clients. We believe that stopping necessary services could result in a loss in revenue which we don’t want. We are committed to uninterrupted service to our clients. However, it is the client’s responsibility to request for cancellation of those subscriptions for at least 15 workdays before the end. Once renewed, the client is obliged to pay the full subscription fee for the next period. In the event of non-payment within a month, BranBloc reserves the right to cancel the service or subscription at any time. BranBloc reserves the full right to collect payment for automatic renewals and take legal action in case of non-payment.
8: All monthly services e.g. Social Media Services, Blogging Packages, Digital Marketing Automation, etc are to be paid monthly in advance. BranBloc has the full right to stop the work by the 5th working day of the month if the client failed to release the payment before the 5th of every month (the 5th working day refers to the 5th day from the payment due date).
9: All monthly and yearly services e.g. Hosting, Domain Renewal, Social Media Services, Digital Marketing automation, Blogging Packages, etc are to be paid in advance. BranBloc has the full right to stop the work by the 5th of the month if the client failed to release the payment before the 5th of every month. An additional fine of 15% will be imposed along with the suspension of our services will occur in the event the customers failed to settle the invoice within 30 days while the services are already being provided.
3rd Party Approvals
1. BranBloc doesn’t give any guarantees for third-party approvals. The reason is no third party is under direct orders of BranBloc to do the requested task.
e.g in case, we developed a mobile app for a client for 2 platforms Android and iOS, it’s not under any circumstances BranBloc’s responsibility to get confirmed approval for the apps to be placed on the platforms.
or
Any approval from government authorities for content or functionalities etc.
About credit cards data processing
Please keep in mind that for security reasons, BranBloc always:
- Prevents unauthorized access, maintains data accuracy, and ensures the correct use of information, through appropriate physical, electronic, and managerial procedures to safeguard and secure the information it collects online and offline.
- Hires the services of reliable third-party companies to manage credit card information and payment gateway-secured encryption for the websites of its clients. Such companies charge fees per transaction and/or fees per month for which the client is responsible. Most such companies offer various fee plans to best suit the needs of the client’s business depending on the volume of the client’s online transactions.
About BranBloc’s website
- All prices appearing on this site are subject to change without notice. These prices are solely informative and BranBloc is not necessarily committed to them for your project. To receive a quote for your project, please call us at +971 50 705 8207 or request a quote on our website.
- Promotional offers are not cumulative.
- All the pictures shown on this website are solely for representative purposes.
BranBloc’s Review and Placement on Review Sites
BranBloc is featured on 3rd party review sites. All rankings developed and posted by 3rd party review sites or individuals represent the independent opinion of 3rd party review sites or individuals and are derived by virtue of independent judgment, analysis, and subjective/objective criteria. By developing and posting such rankings, 3rd party review companies make no representations or warranties as to the accuracy or factual basis of the rankings. Users of the rankings hereby acknowledge and agree to perform their own due diligence in order to come to well-informed decisions of their own. The Users hereby acknowledge that the rankings are to be used as an instrument in making such a decision but should not be viewed as an authoritative end-all to any evaluations.
About BranBloc Web Design Projects
- BranBloc doesn’t assume any responsibility or liability for the content of the websites it designs and/or hosts. BranBloc has no control over any information, materials, or products found thereon. BranBloc doesn’t serve as a consultant for its clients, and they are entirely responsible for all that is found on their websites.
- Because of the nature of web design and programming work, websites always appear differently on different computers. Screen resolution, operating system, and browsing software are just a few examples of variables that may affect the way a website looks. The client must be aware of these possible variations and BranBloc will not be held responsible for them.
BranBloc’s Estimates, Quotations & Proposals Terms
All estimates, quotations, and proposals are valid for 30 calendar days and should be considered private and confidential, and may not be shared with any third party without the prior written permission of BranBloc.
Custom Design & Development
Custom Design: it means that BranBloc will design the website or e-commerce store as per the client’s requirements.
Custom Development: it means that BranBloc will develop the website or e-commerce store as per the client’s approved design. We use different technologies for development. In Custom frameworks! CodeIgniter, Laravel, etc. is developed from scratch. In OpenCart or WordPress or other CMS-based technologies etc., we use the most relevant themes/templates to implement the approved design from the client. The development will be customized according to the approved design and once the design stage is completed then the contract tools & technologies along with features will no longer be valid as the development & functionality will be based on the approved design only.
Design & Development Sequence
All projects are designed in a specific sequence. The client should understand the same. e.g. mobile apps are designed and developed after the website or e-commerce store’s design & development. We strictly follow the workflow and clients are required to respect this time-tested process and sequence.
Content
If the website content is not provided within 30 calendar days from the completion of the developed site/final demo, the final invoice for the completion must be processed and BranBloc will not be required to update the content afterwards.
Copyrights
BranBloc owns the copyright for its estimates, quotations, proposal documents, and all their contents. The documents are protected by copyright laws, treaties, and conventions as well as laws, treaties, and conventions related to other forms of intellectual property. You may not modify, reproduce, copy, republish, upload, post, transmit, or distribute, in any manner, the content in the document, wholly or partly, in any form without prior written consent.
Footer Reference
BranBloc reserves the right to show its name at the footer of the websites it builds. We charge 50% extra of the total value of the project in case the client wants to remove our reference from their website.
Deployment
Deployment time, workdays, is the net design/development time, your time for approvals, changes or corrections requests, content delivery, or other necessary time to respond.
A calendar week includes 5 workdays and 2 off days.
Once the code is deployed and the client went live or payment is made after the approval of a certain phase/milestone, the client doesn’t have any authority to claim a refund since our services are paid only after client approval/acceptance.
Standard Web Design
Standard Web / Design work includes 1 wireframe, 1 homepage, and 1 internal page concept and up to 3 design revisions. If 2 hours of work relating to additional features; changes, corrections, and instructions are exceeded, and after your acceptance of our proposal of the site map, wireframe and draft, additional charges will be incurred at an hourly rate.
Penalty Clauses & Delays from Client
Any delays from the client (in terms of payment, delivery of content, or approvals) of more than 07 workdays will obsolete the penalty clauses (if any) due to the fact that resources are still deployed for more hours than expected, resulting in extra design & development costs to BranBloc.
If both sides agreed that penalty clauses will no more be effective from both sides, then the relevant clauses in the contract will be considered obsolete. Any single delay for the client side will be considered 03 workdays at BranBloc end due to the nature of our work and deployment of the resources to the projects.
Technical Support
Technical support includes limited reviews related to the currently built functionality of the project. It does not include any updates or additional modules.
Please read the footer content on our website www.branbloc.com for Terms & Conditions, Disclaimer, Privacy Policy, and FAQs to better understand how we work.
Appearance
The appearance of fonts and graphics will be standard as per browsers’ compatibility, capability, and version. We optimize for Windows and the latest browser versions: Internet Explorer / Firefox / Chrome / Safari. For MAC OSX, Linux, and other versions, we might charge extra based on your request. Stock images if not provided can be purchased and will be charged extra. Advanced optimization for retina displays is not part of standard proposals and will be charged extra if required.
Abusive Language & Misbehavior with GCC Team
At BranBloc, we always treat all clients fairly and respectfully. Our team is strictly abode by the rules of pleasant client dealing. All BranBloc clients are required to treat their respective project managers and relevant team members in a respectful manner. In case of any abusive behavior, BranBloc has full right to put the project on hold or cancel the project. Even if the project is not complete, the clients are required to pay the outstanding balance and any fines for abusive behavior.
Payments
All payments are non-refundable due to the nature of our work. Once the payment is processed, it won’t be refunded
Invoice payment: All invoices must be cleared within 10 work days from the date of the invoice. BranBloc has a full right to stop the work on the project if the invoices are not paid within the allowed time.
Any delay in the due invoice payment will result in delays in the project execution and the client can’t hold BranBloc responsible for any delays. Any single delay from the client side will be considered 03 workdays at BranBloc end due to the nature of our work and deployment of the resources to the projects.
Any delay from the client side will be given 03 workdays grace beyond which BranBloc can choose whether to proceed with the project or not.
Delayed invoice payment: If the client delays the due invoice payment for more than 15 calendar days, then a surcharge of USD 10 will be applicable on each calendar day passing by.
Payment after service delivery: Please note that in certain case scenarios, upon written request from the client, BranBloc may agree to accept payment after service delivery. However, the client must be aware that the software or asset ownership will belong to BranBloc until it is fully paid.
Standard Rates
Features excluded from estimates, quotations, and proposals will incur additional charges: standard charge of 100 USD / hour, hosting + server maintenance charge: of 100 USD / month (applicable).
